FAQs

1. Do You Have a Brick and Mortar Shop?

Yes! We are located at 14870 Space Center Blvd Ste. A-1, Houston, Texas 77062 and 6011 W. Main St B-104, League City, Texas 77573

2. Where Is Your Shop Located?

We are located at 14870 Space Center Blvd Ste. A-1, Houston, Texas 77062 and 6011 W. Main St B-104, League City, Texas 77573

3. What are Your Hours?

Mon - Fri:10:00 am - 6:00 pm and Sat: 10:00 am - 5:00 pm

4. Can I Order Online Anytime?

YES! You can order online 24/7

5. What is Your Phone Number?

Please call our Clear Lake location at (281) 280-0772, or our League City location at (281) 525-4110 Mon - Fri:10:00 am - 6:00 pm and Sat: 10:00 am - 5:00 pm

6. Will You Hold an Online Item for Me?

Items for sale our online store (shopadelaides.com) cannot be held. No exceptions.

WHAT DOES FREE SHIPPING MEAN? We currently ship FREE (first class/priority) to everyone in the United States except for mailing addresses in Alaska and Hawaii. HOW LONG AFTER I PLACE AN ORDER WILL IT BE SHIPPED? All orders placed Monday through Friday will be packaged and shipped within 1-5 business days of the order. Our warehouse is closed on Saturday and Sunday, so all orders placed on these days and after 3:00CST PM on Friday will be shipped by the upcoming Thursday. It typically takes 1-5 business days to receive your order. WHAT CAN CAUSE MY ORDER TO BE DELAYED? During large sales and promotional events, shipping time can be delayed. We have most likely received a large number of orders and it may take us a little longer to get your order shipped to you. Your patience is greatly appreciated and we will do everything possible to process and ship your order as soon as possible. OR Your item may be out of stock or is being shipped to us from another store location. We will contact you if we are unable to restock an out of stock item. HOW DO I USE A PROMOTIONAL CODE? Once you have reached the checkout stage, enter your promotional code into the discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order and we DO NOT price match any past or future promotions. DO I GET ANY CONFIRMATION MY ORDER WENT THROUGH? Anytime you place an order you will receive 2 emails. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been marked as shipped! Please note that it can take up to 24-48 hours for your tracking number to be activated! HOW DO I MAKE A RETURN? In order to return properly, please refer to our Return Policy online to make sure your return meets the criteria. CAN I EXCHANGE MY ITEM? If an exchange or replacement is required fill out the return form and send the item(s) you want to exchange back to us. An email will be sent when the new items are dispatched back to you. If for any reason the item(s) are out of stock, a gift certificate will be issued. If a gift certificate is required, an email will be sent containing the gift certificate. WHY IS EVERYTHING I WANT OUT OF STOCK? We have the most amazing customers! Sometimes we just aren't prepared for the amount of admiration our customers have towards our clothes, and things sell out ridiculously fast! We are still working out the kinks as far as quantity goes! We appreciate everyone's patience, and will continue to try and grow gracefully with our customers. I CANNOT FIND THE ANSWER TO MY QUESTION, HOW DO I REACH CUSTOMER SERVICE? You can call us at (281) 280-0772, Monday - Friday 10 am – 6 pm CST or email us at sales@shopadelaides.com. We respond to all emails Monday-Friday from 10 AM - 5PM CST. Any emails sent Friday after 5PM CST - Sunday will be answered first thing Monday morning.